FAQs – Frequently Asked Questions
Copy Trading
Trade automatically with experienced professionals. You connect your own (MT4/MT5) account, and our trades are executed in real-time on your account — no prior knowledge required.
Is there a money-back guarantee?
No, some of our packages do not offer a money-back guarantee, as they are services that start immediately (e.g., Copy Trading, Mining). Please review the specific terms of each package before purchasing..
Do you guarantee profits?
No, there are no guaranteed profits. All investments in financial and crypto markets carry risks. Profits may fluctuate, and losses – including a total loss of your invested capital – are possible.
Can I use my own broker account?
Yes, you can use your own MT4/MT5 broker account or open an account with one of our recommended brokers.
Can I connect an existing prop firm account?
Yes, you can also connect a prop firm account and automatically follow our trades.
Is there support if I have questions?
Yes, our email support is always available for questions. You will also receive regular trading updates via Telegram.
What is Copy Trading and how does it work?
Copy Trading allows you to automatically copy our professional trades to your own account. You don't need to make any decisions yourself – everything runs automatically.
Cloud Mining
Earn passive income through cryptocurrency mining. Simply rent a mining share, and we take care of all the technical setup and maintenance for you.
Can I upgrade my TH capacity later?
Yes, you can add more TH power anytime through our dashboard, subject to availability.
Do you guarantee mining profits?
No, we do not guarantee profits. Mining depends on Bitcoin price, mining difficulty, and external factors.
What happens if BullMoon Finance terminates my contract?
If BullMoon Finance cancels the contract (e.g., due to violations), no refund will be issued.
How long does my mining contract run?
Depending on the package, contract durations are 1 year, 5 years, 10 years, or 15 years.
Are there any hidden fees?
No. All fees (electricity, maintenance, tax) are clearly stated at contract signing. No additional or hidden fees during the term.
How often will I receive my BTC payouts?
Daily. Your mining rewards are credited every 24 hours in Bitcoin (BTC).
What if mining stops generating profits?
Even in this case, no refund will be provided. Mining is a high-risk activity dependent on market factors.
How does Bitcoin mining work with BullMoon Finance?
We offer Bitcoin mining as a service. You rent a specific amount of mining power (TH/s), and we manage the hardware, maintenance, and electricity.
Can I get a refund if I cancel?
No, all payments are one-time and non-refundable, even if you cancel early or mining becomes unprofitable.
What happens if I violate the terms?
We reserve the right to terminate your contract immediately without any refund if you violate our terms.
Education with Trading Learning Videos
Learn professional trading from scratch. Our comprehensive video courses teach you everything you need to trade independently and safely in the market.
What is included in the "Education with Trading Learning Videos" package?
Our learning section offers comprehensive trading videos that guide you step by step through the basics and advanced aspects of trading — simple, clear, and practical.
Is the subscription managed via your YouTube channel?
Yes, all learning video subscriptions run directly through our private YouTube channel. After subscribing, you get exclusive access to our protected learning content.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription anytime directly via YouTube, with no hidden fees or cancellation periods.
Is this an official education or certification program?
No, our learning videos are intended for private educational and informational purposes only. This is not an official training or certified qualification. We share practical knowledge but do not offer recognized certifications.
Do I get personal support for the learning videos?
For any questions about the content or your subscription, our email support is always available to help.
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